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Performance measurement practice in an independent hotel context

24.10.2008

Purpose – The aim of this work is to explore performance measurement practices in the context of an independent hotel in Northern Cyprus.

Design/methodology/approach – The study was conducted in a 392-room five-star resort hotel over a nine-week period using multiple data collection methods comprising semi-structured interviews, documentation collection and observation. In the context of the case hotel, three decision-making groups – employees, managers, and regional executive – were involved in order that the performance measurement and the decision-making mechanism could be described.

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Loma Linda University Health Care Deploys Pentaho BI

02.04.2008

Leading California-based health care provider opts for open source instead of proprietary solution.

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