DocumentsDate added

5 ways to revolutionize customer loyalty

14.09.2007

By sending their customers targeted, trusted and relevant promotions, the eRetailer has quickly built strong relationships with their customers. As a result, IslandSurf now has the ability to get the same results by sending only one-tenth of the email.

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Accel - a tool for modeling decisions

25.04.2007

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ACCEL : a Tool for Supporting Concept Generation in the Early Design Phase

12.09.2008

In this thesis we investigate a computer-supported systematic approach to the early design phase. The design problem addressed in this thesis is defined as follows:

Develop a systematic procedure and a tool to support the early design phase in a domain-independent way:

• To evaluate the application of systematic procedures in the early design phase;
• To increase the complexity of the design problems that can be considered by the students during the design courses, and to approach the complexity of realistic design problems in industry;
• To improve the clarity of the decision-making process and the process of communication.

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EFQM introduction

07.01.2008

The European Foundation for Quality Management (EFQM®) is a membership
based not for profit organisation, created in 1988 by fourteen leading European
businesses, with a Mission to be the driving force for sustainable excellence in
Europe and a Vision of a world in which European organisations excel.

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Emotional intelligence, personality and sales performance

16.06.2008

Key words: emotional intelligence, personality, work motivation, sales performance In this study, salespersons in a telecommunications company were tested for perceived risk, emotional intelligence (EI), a number of additional dimensions of work motivation and personality, and performance.

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