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CCC Forum Key Performance Areas - Level 1 Management CCC
Re:Education (1 viewing) (1) Guest
Management CCC
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TOPIC: Re:Education
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Gregy (Visitor)
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Re:Education 4 Months, 1 Week ago  
There are dialogs scripting and like tools embedded in Call Center and other CRM related software, you can use to promote desired behavior of your agents without heavy investment into formal training. The starting point of ROI measurement is estimation of a new customer acquisition cost for your business, length of your agents service, etc. That would allow you to assess risk of loss of a customer against cost of training.
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Education
Ziffle 2008/08/27 15:22
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Kartik_Balachandran 2008/08/27 15:23
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Melissa McCready 2008/08/27 15:24
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Gregy 2008/08/27 15:25
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