|
Within Customer Contact Center Support offers 4SUC6 a wide range of services and products. From Reporting to Trafficmanagement, from Workforcemanagement to Project Management.
4SUC6 is an expert in the field of Business Performance Management and within this scope we are specialized in the reporting of Commercial Performance.
With the development of our own unique Performance Intelligence product (PPS) 4SUC6 offers in 2008 a complete management model for achieving a SUC6full organization.
More information about our services and products can be found under "Do" on our site.
|
|
|
"Making commercial performance visible!"
Many contact centres are familiar with reporting on the Key Performance Areas: Productivity, Quality and Sociability. It is much more difficult to obtain a good understanding on the commercial performance of resources. 4SUC6 makes this possible! |
|
Read more...
|
|
|
Within Performance Management our services are divided into 3 main areas:
Performance Management:
It is not easy to translate the mission of a company into specific objectives for individual employees. 4SUC6 can assist in the realisation of this interesting and complex process.
We recognize the following steps: |
|
Read more...
|
|
4SUC6 develops and implements Performance Positioning System (PPS®). This is a complete concept on our field of Performance Intelligence. The main characteristics of PPS:
Business
... From Trust:
- "Dare to invest in putting responsibilities and powers low in your organization."
- "Assessment on output, coaching on input!"
|
|
Read more...
|
|
|
4SUC6 signaleert en communiceert al geruime tijd over een onwenselijke trend in het bedrijfsleven: IT en business groeien steeds verder uit elkaar. De kloof is almaar groeiende en resulteert in grote ontevredenheid aan beide kanten. Een aantal oorzaken:
- Centralisatie van IT
- Vergaande outsourcing
- Toename van het aantal hardware – en software producten
- Toename van de frequentie van de gewenste updating en upgrading
- Complexiteit software neemt toe
- Meer vraag naar uitgebreid functioneel beheer van applicaties
- De introductie van voorgeschreven procedures en de ondoordachte wijze van doorvoeren hiervan
- Een business die steeds vaker genoodzaakt is de strategie te wijzigen onder druk van stakeholders en veranderingen in de markt
|
|
Read more...
|
|
|
You can hire us if there is a temporary need for the deployment of an experienced manager or a consultant in the broad field of Customer Contact Center Support. On the following fields is 4SUC6 deployable:
- Business Intelligence
- SAS Management
- Performance Management
- Work Force Management
- Traffic Management
- Project Management
- Qualitymonitoring
- Management CCC
|
|
|
Do 
