Skip to content

4SUC6 : "Share your goals"

You are here: Home arrow Nachrichten
Agent Performance Optimization Tools Find Higher Uptake Drucken
Palo Alto, Calif. – Agent performance optimization (APO) tools are evolving, thanks to technological developments such as analytics. Analytics converts unstructured customer interaction information into meaningful details of how customers and agents behave. The demand is high for enhanced interpretations of customer interactions, as businesses want more than just reports on customer behavior.
weiter …
 
The UK Contact Centre Operational Review (2007) - Contact Centre Performance Drucken
The success or otherwise of contact centres has traditionally been measured by observation of key metrics, usually related to cost and efficiency – average call length, average speed to answer, % of calls answered within a certain time, etc.
weiter …
 
Call center software can re-route angry callers Drucken
We've already seen call center software that can determine the age and gender of callers, but a Japanese company called Digital Technologies says its developing software that will take actions based on the emotions of the person on the line.
weiter …
 
Solo BI Vendors Have Something To Offer Drucken
Even with four companies now controlling more than of half the business intelligence market, don't forget the independents, including SAS Institute and MicroStrategy.With IBM now acquiring Cognos and SAP in the midst of buying Business Objects, the world's four largest software vendors--IBM, Microsoft, Oracle, and SAP--will soon control more than half of the business intelligence software market. But it's a mistake to ignore what's happening in the other half of what IDC reckons is a $7 billion-a-year market for query, reporting, analysis, and advanced analytics software.
weiter …
 
<< Anfang < Vorherige 1 2 3 4 Nächste > Ende >>

Ergebnisse 9 - 16 von 31
 
[+]
  • Narrow screen resolution
  • Wide screen resolution
  • Auto width resolution
  • Increase font size
  • Decrease font size
  • Default font size
  • fresh color