"Making commercial performance visible!"

Many contact centres are familiar with reporting on the Key Performance Areas: Productivity, Quality and Sociability. It is much more difficult to obtain a good understanding on the commercial performance of resources. 4SUC6 makes this possible!

• We offer generic solutions for contact centres within different branches at all level.
• A recently developed choice model offers the appropriate solution for every problem.
• "No limits in opportunities":
  • Differentiation: products, skills, customers and sales (Sell, Deepsell, Upsell, X-sell)
  • Allocation on the basis of one contact, several or all contacts ("Contributionmodel")
  • Change of strategy (eg annually) is reflected in weightings ("no need to change your KPAs or KPIs")
  • Reporting on KPIs: nominal, in percentages or euros.
• Call or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it us for more information!